About CMS Elite Customer Program
The CMS Elite Customer Program is designed to provide our customers with a premium membership for the plumbing, heating, and cooling needs. We understand that when you have an issue with your plumbing, heating, or cooling system, it can be a very stressful time. CMS Elite Customer’s can relax though with no service fees for having someone dispatched to your home or business. In addition, they receive 10% off of their services (this does not include equipment replacements).
Also, as a CMS Elite Customer, you receive priority scheduling to get your services done faster. After, our standard 90 day warranty, becomes a 1 year warranty on all work done by one of our skilled team members. That’s 4x the warranty to keep your homes major infrastructure running longer done by our skilled technicians.
To ensure your systems stay running as efficient as they should, we will conduct an annual inspection of all of your plumbing, heating, or cooling systems. This service is to review the age, efficiency, and potential upcoming problems with your home’s systems. During this time we can answer any questions you may about your systems or potential rebates.
Remove some of the stress by becoming a CMS Elite Customer today and keep your home’s heating, cooling, and hot water system protected. If this all sounds good, but you are looking for even more benefits, check out becoming a CMS Elite Plus Member!
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CMS Elite Customer Program FAQ’s
How do I Become A CMS Elite Customer?
We’re glad you asked! There’s a few ways to join. First, you can always call us at 978-267-5985. Second, you can fill out the form below with your information and someone from our office will give you a call to get you setup. If you already have a payment on file, we can automatically bill it to your card. You have the option to be billed monthly or one sump annual payment. (All contracts and renewals are a 12 month period).
How do I use the CMS Elite Customer Program?
When you are a CMS Elite Customer, your account is flagged in our service and billing software, so when we look at your account to schedule your services, we will automatically know that you are one of the elite.
Does this mean I don't pay for labor?
No, it does not mean you don’t pay for labor. It does mean that you will receive 10% off your services excluding the cost of equipment replacements. If you have questions if your service will be included, you can contact us by calling us at 978-267-5985 or utilize one of the contact forms on this page. One of our team members will contact you as soon as possible.
What if I only use my membership once a year?
We understand that CMS Elite Customers want to get the most out of their membership. Even if you only use your membership once a year, you will receieve a 1 year labor warranty on all plumbing, heating, and cooling services. Along with the savings that you will receive on that one service call, you also get 4x longer warranty on our work.
Can I pay monthly instead of annually?
Yes, you can pay for your membership monthly or annually. You can give us a call at 978-267-5985 to sign up for monthly payments. If you sign up from here, simply check off the box to be charged monthly. Keep in mind all contracts are 12 months and cannot be terminated early. Auto renewal of contracts will also be for a 12 month period. If you have any questions, you can also email us at [email protected].
How do I renew my membership?
CMS Elite Customers will have their membership renewed automatically. The card that you have on file with us from your original membership, will automatically get renewed for the year. If you are paying monthly, when it renews, you are enrolled into another 12 months of payments as well. If you want to know when your membership is going to renew, you can email us at [email protected] or call us at 978-267-5985 and someone from our team can get you that information.
How do I cancel my membership?
If you decide you no longer want to be a CMS Elite Customer, we ask that you give us a call at 978-267-5985 so that someone from our team ensure it’s cancelled properly. They will also be able to confirm with you when the last day of your membership will be. However, all memberships are a minimum 1 year commitment. Though, CMS reserves the right to cancel any membership at anytime.
Can I get more protection on my systems?
CMS Plumbing offers another package for customers called Elite PLUS. This program offers everything you get in the Elite program, PLUS maintenance contracts. Keeping up with the maintenance of your home’s systems is critical to avoiding early failure of your home’s most important infrastructure. You can learn more about the program here or by scrolling down further on this page.
Sign Up To Become A CMS Elite Customer
Are You Looking For More Benefits?
The CMS Elite Customer Program is designed to help our customers save money on their home’s heating, cooling, and plumbing issues. However, many issues could be avoided by keeping your system running in tip top shape with the proper maintenance. Many manufacturers require customers to have their system inspected and cleaned by a certified technician at least once a year. Also, many customers do not realize that if your system is not maintained on a regular schedule, that you can void the manufacturer’s warranty.
The CMS Elite Customer PLUS Program is designed to help our customers not only help protect their home’s heating, cooling, and plumbing systems, but to also help maintain their manufactures warranty for the life of the system. Our Elite Customer Plus members will receive maintenance contracts on all their systems. A certified technician will come to your house and carry out the recommended maintenance on your system based on the manufacturer’s recommendations. This ensures that your system is running efficiently and can help identify issues before they become critical.